Executive Summary: Future of the Technician Workforce Study

The following i4.0 technologies were identified as the most impactful i4.0 technologies across all industry sectors: 1. Cybersecurity tools : The growth of sensor technology adoption and proliferation of Internet of Things (IoT) networked devices has helped users gain faster insights and democratize business operations, but implores the need for technicians skilled in the use and implementation of cybersecurity tools to reduce cyber vulnerabilities and prevent the exposure of personal or business-sensitive information. 2. Machine learning and artificial intelligence (ML/AI) : Cheap computational power coupled with the availability of large data sets offers an invaluable tool for recognizing trends and predicting likely outcomes, but many businesses struggle to find qualified individuals who understand how to implement ML/AI algorithms and how it may impact their businesses. 3. Process automation : Automation technologies, which often works in concert with ML/AI tools, are a cornerstone for boosting productivity and competitiveness. For some businesses, automated or autonomous robotics can be well-suited for assisting humans in roles that otherwise pose a threat to human health and safety. 4. Augmented reality (AR) : AR generally refers to the display overlay of computer-enhanced images over real, physical objects. In the case of manufacturing, AR projections informed by a network of connected devices can be used to deliver operational instructions, directions, and alerts to technicians in real-time.

The Future of the Technician Workforce Study

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