Executive Summary: Future of the Technician Workforce Study

(Table 3 continued)

FUTURE FUNCTIONS ENABLED BY i4.0  Advanced AI/ML platforms for IT operations AIOps  Strategic DevSecOps  Edge computing  User experience (UX)/user interface (UI) design  Data transformation

IN DECLINE

AUGMENTED BY i4.0  Infrastructure automation  Application development  DevOps, infrastruc- ture-as-code (IaC), and automation engineering  Cybersecurity engineering and forensic investigation  Predictive management  Software development and operations  Teaming and decision-mak- ing with machines  Interorganizational communication  Communication and translation of medical terminology  Data mining, analysis, and visualization  Data sharing  Basic technical/analytical skills  Automation software programming  Virtual interactions  Dashboards and visualizations

Information Technology

 Administrative functions  On-premises support  Manual building/ assembly of servers and infrastructure  Traditional database engineering

Health Care

 Interpersonal

 Data-centric intermediary roles  Secure and verifiable information exchange

communications

 Sales  Administrative functions

Human Resources & Professional Services

 Traditional learning models  Manual tasks  Face-to-face communication

 Micro-credentialing and “digital badges”  VR/AR operations  Systems integration  Big data analysis  International networking

The Future of the Technician Workforce Study

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