Future of the Technician Workforce Study

Framework for Presentation of Data This study uses the following framework to present participant input relative to the four key industry sectors of focus: manufacturing and automation, information technology, health care, and human resources and professional services. Table 15: Data framework detail. KEY INFORMATION DESCRIPTION OF CONTENT

Key Industry i4.0 Technologies : Most impactful i4.0 technologies over the next 10 years

 Technology Areas : The key technologies have been organized into eight (8) Industry 4.0 technology areas: AdditiveManufacturing, Advanced Process Control, Artificial Intelligence, Augmented Reality and Virtual Reality, Automation and Robotics, Data Analytics & Data Science, Industrial Internet of Things (IIoT), andMechatronics.  Some of the listed technologies may apply to multiple technology areas (e.g., AI-driven advanced data analytics; IIoT-connected networks for real-time process monitoring and control).  Other relevant i4.0 technology areas not included in the structure of this report, such as cybersecurity, are incorporated into the Industrial Internet of Things (IIoT) subsection.  Since robotics is a subdiscipline of mechatronics, all topics related to mechatronics are captured under the Automation and Robotics streams.  Timeframe of Impact : Industry sectors are adopting i4.0 technologies in different ways and at different paces. This information intends to helpMCCmore effectively align its training programs and training curricula with future technician requirements over the next 10 years.  Some of the listed technologies may appropriately spanmultiple timeframes of impact.  In Decline: Manual tasks such as repair, installation, and other physical labor will decline, as well as any other work that is easily automated, such as administration and data entry.  Augmented by Industry 4.0 : Industry 4.0 technologies will enhance several existing job and business functions through greater emphasis on advanced analytical tools, virtual collaboration and remote working environments, and soft skill job requirements.  Future Functions Enabled by Industry 4.0: New job functions and operational aspects will emerge including data-centric intermediary roles, new training and credentialing modes, and systems integration experts.  Existing and Future Credentials : Rochester and Finger Lakes stakeholders identified several relevant credentials including certifications, degrees, and other skill requirements that are needed to hire qualified technicians. Some of these credentials, particularly certificate programs, may reference trademarked names as specified by key stakeholders and report contributors.

Impacts of i4.0 on Job Functions and Business Operations : How job functions and business operations are changing with i4.0

i4.0 Credentials and Requirements : Existing and future credentials for hiring qualified technicians

19 | The Future of the Technician Workforce Study