Future of the Technician Workforce Study

Information Technology

Table 17

KEY TECHNOLOGIES: INFORMATION TECHNOLOGY

NOW

NEXT 3 YEARS

NEXT 4-10 YEARS

Artificial Intelligence

 AI/ML to support

 Human-machine teaming and conversational interfaces (i.e., AI-human) such as ChatBot for systems

 Advanced AI for design of systems, products, facilities.

performance analytics.

management, process compliance, and deci- sion-making.

Augmented and Virtual Reality

 Emergence of AR for training purposes.

 Increased adoption of AR for network analytics and diagnostics.  Increased use and accep- tance of synthetic/simula- tion data.

Data Analytics and Data Science

 Computer programming language (Java, Python SQL).  Containerization of code

 Behavioral heuristics and

predictive analytics to support health andmonitoring systems.

aligned to distributed cloud technologies.

 Big datasets including “data lakes” for housing raw data.

Industrial Internet of Things

 Cloud-based computing platforms and distributed systems, server-less architectures, and cybersecurity protocols based on DevOps practices.

 Self-configured, self-

optimized, and self-healing computing infrastructure informed by predictive analytics.

25 | The Future of the Technician Workforce Study