Future of the Technician Workforce Study

Job Functions and Business Operations Impacts: Health Care

IN DECLINE  Face-to-face connection with colleagues and patients  Sales  Administrative assistants AUGMENTED BY i4.0  Inter-organizational communication : Coordination of patient care across multiple providers, disciplines, and systems  Communication/translation of medical terminology : AI-based solutions such as natural language processing (NLP) are helping healthcare professionals reduce linguistic barriers (i.e., clinical versus non-clinical terms) as well as language-based inequities for non-native speakers  Data mining, analysis, and visualization : Technicians will use data mining techniques to improve operational efficiencies; analysis of large datasets improves the quality and reliability of AI-based detection and diagnostic techniques; specialization in creating dashboards and analytical tools for providers (i.e., web/mobile patient portals, visualization of business operations); dashboards with integration of front-end provider data entry; coaching to understand patient data and managing chronic conditions  Data sharing : Need for developers of HIPAA

FUTURE FUNCTIONS ENABLED BY i4.0  Data-centric intermediary roles : Community health workers, patient advocates, peer advocates: “liaisons” will become more important as data and information needs to be interpreted or waded through for meaning; emerging need for data-centric “liaisons” to search, analyze, and interpret medical data and information  Secure and verifiable information exchange : Growing need for fact-checking and verification of pedigreed healthcare/medical information to ensure trusted information is communicated to the public

compliant data sharing networks; building and managing platforms to enable digital provider-patient decision-making (i.e., data sharing content negotiation with patient)

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