Future of the Technician Workforce Study

Human Resources and Professional Services

Table 19

KEY TECHNOLOGIES: HUMAN RESOURCES & PROFESSIONAL SERVICES NOW NEXT 3 YEARS NEXT 4-10 YEARS

Artificial Intelligence

 Use of AI based tools and interfaces (i.e., ChatBots) for screening candidates and for self-service HR information.

 Natural speech processing enabled by machine learning and neural network algorithms to help reduce language barriers (i.e., human-to-human with robot in the loop).

Augmented and Virtual Reality

 Proliferation of VR platforms for enhanced learning, recruiting, on-boarding, virtual tours, and remote collaboration.  AR for on-boarding, mock training for realistic

scenarios and remote access to manuals and guidance information.

Automation and Robotics

 Human operated delivery/ service drones within line of sight.

 Semi-autonomous delivery/ service drones for internal and business-to-business (B2B) operations.

 Fully autonomous delivery drones for business-to- consumer (B2C) operations.  Autonomous “cobot” robotic helpers for personal assistance.

Data Analytics and Data Science

 Data collected by drones/ robotics/sensors and integrated into operational workflows.  Human resource information systems (HEIS) for data entry, tracking, and management of business operations.  Platforms to facilitate communication and information sharing.  Cybersecurity tools and platforms to protect privacy and personal information.

Industrial Internet of Things

 Systems integration of digital products and

 Advanced sensor networks to support IIoT.

services to enable information sharing within companies

(internal) and across organizations (cross- collaborative).  Platforms to enhance

remote workforce flexibility.

31 | The Future of the Technician Workforce Study