Future of the Technician Workforce Study
Human Resources and Professional Services
KEY TECHNOLOGIES: HUMAN RESOURCES & PROFESSIONAL SERVICES NOW NEXT 3 YEARS NEXT 4-10 YEARS
Use of AI based tools and interfaces (i.e., ChatBots) for screening candidates and for self-service HR information.
Natural speech processing enabled by machine learning and neural network algorithms to help reduce language barriers (i.e., human-to-human with robot in the loop).
Augmented and Virtual Reality
Proliferation of VR platforms for enhanced learning, recruiting, on-boarding, virtual tours, and remote collaboration. AR for on-boarding, mock training for realistic
scenarios and remote access to manuals and guidance information.
Automation and Robotics
Human operated delivery/ service drones within line of sight.
Semi-autonomous delivery/ service drones for internal and business-to-business (B2B) operations.
Fully autonomous delivery drones for business-to- consumer (B2C) operations. Autonomous “cobot” robotic helpers for personal assistance.
Data Analytics and Data Science
Data collected by drones/ robotics/sensors and integrated into operational workflows. Human resource information systems (HEIS) for data entry, tracking, and management of business operations. Platforms to facilitate communication and information sharing. Cybersecurity tools and platforms to protect privacy and personal information.
Industrial Internet of Things
Systems integration of digital products and
Advanced sensor networks to support IIoT.
services to enable information sharing within companies
(internal) and across organizations (cross- collaborative). Platforms to enhance
remote workforce flexibility.
31 | The Future of the Technician Workforce Study
Made with FlippingBook Publishing Software