TechHire Needs Assessment: Information & Computer Technologies Occupational Survey Analysis, June 2016

experience levels and ranking from greatest to least, we have determined that the top five growth knowledge/skill areas include the following:

1. Help Desk 2. Programming 3. Computer Software Knowledge 4. IT Project Managers 5. Cybersecurity

Table 10

Entry level (1-2 yrs experience)

Intermediate level (3-5 yrs experience)

Advanced (5+ yrs experience)

3

15

12

IT Project Managers

Computer Hardware Knowledge Computer Software Knowledge Computer Installation and Setup

3

9

2

9

20

8

12

6

0

4

11

13

Cybersecurity

Database Administration

2

12

6

79

18

0

Help Desk Support

0

12

2

Microsoft Exchange

Network Administration

0

14

13

8

29

23

Programming

System Administration

2

12

11

0

7

8

VoIP

2

7

6

Process Analyst

desktop, network, security, all

0

1

0

2

0

1

Interface Analyst

0

0

1

Quality Assurance

5

10

0

Web developers

Economic & Workforce Development Center, Monroe Community College Page 12