Rochester Area Skill Needs Assessment and Business Climate Survey, May 2014

Rochester Area Skill Needs Assessment and Business Climate Survey 16

Employee Training - Health Care Related Only Only firms self-identified as being a health care related organization answered the following questions. Who provides training? Health care related respondents indicated that when providing training, it is provided by internal staff.

Chart 22

Who Provided the Training? - Health Care Related Respondents

Contract Trainer 29%

Internal Staff 71%

What subject does the training cover? Quality and customer service training are the types of training most frequently offered. If training is delivered by a contract trainer, the respondents indicate that the training topic is most often leadership. Leadership is the only topic respondents indicated as more likely to be delivered by a contract trainer, rather than internal staff.

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