Rochester Area Skill Needs Assessment and Business Climate Survey, May 2014

Rochester Area Skill Needs Assessment and Business Climate Survey 40

How was customer service training delivered?

December 2013

Respondents Internal Staff Contract Trainer

Total*

19

74%

26%

Size Breakout 50 & Under

9 3 2 4 1

67% 67% 50%

33% 33% 50%

51 to 100 101 to 500

>500

100% 100%

0% 0%

Unknown Size

Health Care Related

19

74%

26%

Was safety training given?

December 2013

Respondents

Yes

No

Total*

23

65%

35%

Size Breakout 50 & Under

11

64%

36%

51 to 100 101 to 500

3 2 5 2

100% 100%

0% 0%

>500

60%

40%

Unknown Size

0%

100%

Health Care Related

23

65%

35%

How was safety training delivered?

December 2013

Respondents Internal Staff Contract Trainer

Total*

15

67%

33%

Size Breakout 50 & Under

7 3 2 3 0

71% 33%

29% 67%

51 to 100 101 to 500

100%

0%

>500

67% N/A 67%

33% N/A 33%

Unknown Size

Health Care Related

15

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